01 / AUSGRID DEFECTS
Received a defect notice?
Send the full notice, property address and the date repairs are required. We’ll assess the Level 2 work and explain what is needed.
STRICTLY LEVEL 2 ASP · AUSGRID AREA
Defect notice?
Damaged power supply?
Specialist Level 2 help for Ausgrid defects, failed private poles, damaged overhead services and burnt service fuses.
Tell us your suburb and what has happened. We’ll discuss the repair scope, availability and next steps.
MASTERS POWER SOLUTIONS · YOUR LEVEL 2 TEAM
Company ASP No. 6769NSW contractor licence 484698CCentral Coast · Lake Macquarie · Newcastle · Hunter
THE SUPPLY SIDE IS OUR SPECIALTY
Four reasons to call a Level 2 ASP.
02 / PRIVATE POWER POLES
Pole failed or damaged?
Help with defective or damaged private poles and their supply connections. Tell us whether the power has been disconnected.
03 / OVERHEAD SERVICES
Supply cable pulled down?
Level 2 repairs to damaged overhead services and point of attachment equipment following tree, storm or impact damage.
04 / SERVICE & BARGE FUSES
Burnt service fuse?
Assessment and repair of failed service fuses, barge fuse assemblies and associated service equipment. Leave the equipment untouched.
A CLEAR NEXT STEP
Call first if the job is urgent.
We’ll ask where the property is, what has happened and whether Ausgrid has attended. We’ll confirm the scope and attendance arrangements with you.
Speak with the teamHave these details ready
- Property address and best contact number
- The full defect notice, including its deadline
- What was damaged and whether power is disconnected
- Photos you already have or can take from a safe position
Never approach fallen wires, touch damaged equipment or open electrical enclosures to take photos.
SEND THE DETAILS
Get the right information to the team.
Use our enquiry form for the property details and defect information. Start your description with the issue: Ausgrid defect, private pole, overhead service or service fuse.
For urgent attendance, call 0475 898 827. An online enquiry does not confirm a booking.
Our Level 2 service area covers the Central Coast, Lake Macquarie, Newcastle and Hunter within Ausgrid’s network. We’ll confirm service availability for your address.
Open the enquiry form in a new tabBEFORE YOU CALL
A few useful answers.
What if the whole street has lost power?
Check Ausgrid’s outage information first. This page is for defects and damage to the property’s electrical supply equipment.
Ausgrid outage informationCan you reconnect the power immediately?
That depends on the damage, site conditions and any network requirements. We’ll explain what needs to happen before reconnection.
Do you work with my electrician?
Yes. We can coordinate the Level 2 supply work with your electrician, property manager or insurer’s repair team.