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SPECIALIST SUPPORT. PLAIN ENGLISH.

Help with your property.

You do not need to know what a Level 2 ASP is. Tell us what is happening, where the property is and what you need help with.

Tell us what you needCall 0475 898 827

What is happening at the property?

Choose the closest situation when you enquire. If you are unsure, describe what you can see or forward the notice you received.

I have a defect notice

Start with a clear copy of the whole notice, its deadline and the property address.

I need help with a private power pole

Tell us whether this is planned work, a notice you received or damage that needs assessment.

I need more power

Explain the equipment or changes being planned. Your electrician can help with the technical requirements.

I need a new connection

Tell us whether the supply is for construction or the finished property, and who is managing the build.

I need a planned disconnection

For roofing, tree work or other planned works, explain the work area and intended timing.

I am not sure what I need

A location and a short explanation are enough to begin the conversation.

An urgent electrical problem?

For an immediate electrical hazard, call Ausgrid on 13 13 88. Stay at least 8 metres from fallen powerlines. Call 000 for a life-threatening emergency.

For urgent repair enquiries, call Masters on 0475 898 827 to discuss the situation and availability. Sending a website enquiry does not book attendance.

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Ausgrid emergency guidance

Working with an electrician or builder?

Include their business name and any job reference. We can establish the Level 2 part of the project and how communication should be handled.

Send referred property information

Know what to expect.

Short explanations can help you understand why a specialist is involved and what needs to happen next.

Explore the customer guides

Where we can help

Masters supports projects across the Central Coast, Lake Macquarie, Newcastle and Hunter. Other locations within Ausgrid’s network are available by enquiry.

View our service area

Tell us what is happening.

Start with your location and a brief description. You can send the notice, plans or existing photos you have as supporting information.

Get help with my propertyCall 0475 898 827