CLEARER CONVERSATIONS
Useful answers. Ready to share.
Straightforward explanations for your customer, your team or your own property. Understand the next step without needing to know the technical terms.
UNDERSTAND THE NEXT STEP
A useful link beats another long explanation.
Forward a guide to your customer, or use it to prepare for your own project.
Why is a separate Level 2 electrician involved?
Your electrician may bring in a Level 2 specialist for the electricity supply work that sits alongside your main project.
02What happens before a connection date is confirmed?
A requested date helps everyone plan. It becomes a confirmed work date once the relevant requirements and arrangements are in place.
03What to expect during a planned power interruption
Some electrical work requires the supply to be disconnected. Confirm the proposed interruption and reconnection arrangements with your project contact before planning around them.
04Received a defect notice? Start with the notice itself.
You do not need to interpret the defect code before asking for help. A clear copy of the complete notice gives us the best starting point.
Asked to send property details?
There is a dedicated place to start. Include the business that referred you and any project reference so your information can be matched to the right conversation.
Send property informationNot sure what you need?
You do not need to know the technical name. Tell us what is happening at your property and where it is.
Help with my propertySpecialist help, close to your project.
Masters supports projects across the Central Coast, Lake Macquarie, Newcastle and Hunter. Other locations within Ausgrid’s network are available by enquiry.