DEFECTS & DAMAGE RESTORATION
A clear path from defect to rectification.
Assessment and Level 2 repair scopes for electrical contractors and insurance repair builders. Start with the notice or damage information so the right people and next steps can be identified.
Start with the notice and the situation.
Use existing photos or safe, accessible views with covers closed. Do not approach damaged electrical equipment.
Send job details ↗01
Send the complete defect notice or damage information and the site address.
02
Include existing photos and any requirements from the contractor or insurer coordinating the repair.
03
Tell us about the current supply status and the report or completion documents your project needs.
Support for planned repairs and urgent situations.
The condition of the site and supply determines what can proceed and who needs to be involved.
Defect rectification
Assessment of a network defect notice and the relevant electrical rectification scope.
Damaged private infrastructure
Assessment of damaged poles, services, mains or associated supply equipment.
Insurance repair works
Defined electrical scopes for temporary arrangements or permanent restoration where suitable.
Need to discuss urgent works?
Call to explain the situation and confirm availability. An enquiry or booking request does not confirm attendance.
Call 0475 898 827ILLUSTRATIVE ARRANGEMENT
Who handles what?
An illustrative defect or damage repair arrangement. The notice, condition of the installation and relevant requirements determine the scope.
Assessment and electrical rectification
Masters
The agreed assessment and Level 2 rectification work.
Your business
Provide the notice, known damage and context for the wider repair.
Other parties
Network operator or other specialists where required.
Temporary and permanent arrangements
Masters
Only the supply arrangements specifically assessed and quoted.
Your business
Identify what the repair programme needs and when.
Other parties
Builder and other trades for their relevant work.
Building repair and safe access
Masters
Electrical works within our agreed scope.
Your business
Coordinate the repair site and confirm the party responsible for access and non-electrical work.
Other parties
Builder, arborist, roofer or relevant specialist.
Documents and close-out
Masters
The completion information and paperwork applicable to our scope.
Your business
Their own completion records and customer handover.
Other parties
Any external inspection, acknowledgement or approval required.
Repair work completed and an external defect or approval process closed are separate statuses.
CONNECTED SCOPES
Other work your job may need.
A FEW USEFUL ANSWERS
Before we get started.
What should we send with an Ausgrid defect notice?
Send the complete notice, the site address, relevant photos already available and the contact details of the person coordinating the work. Include any dates or requirements stated on the notice.
Can Masters provide information for an insurance repair?
Tell us the documentation the repair process needs. We can discuss the electrical assessment, scope and relevant completion information to be included in the agreed works.
Bring us into your next job.
Send the site details and a brief scope. Let’s work through the Level 2 requirements.