Skip to content

OVERHEAD & UNDERGROUND CONNECTIONS

Connections that fit the site and the job.

New and altered overhead and underground supplies, with the connection scope coordinated around your installation, site access and the other people involved.

Masters technician on a ladder working at an overhead service attachment near a roofline.

Help us understand the connection.

Use existing photos or safe, accessible views with covers closed. Do not approach damaged electrical equipment.

Send job details ↗

01

Send the site address and the proposed new or altered supply arrangement.

02

Include available site or electrical plans, known loads and any existing approval information.

03

Share existing photos of the service route, connection point and site access.

Where we can help.

Discuss new connections or changes to existing overhead and underground supplies. The proposed arrangement depends on the site and the applicable connection requirements.

New connections

Relevant service works to connect a new electrical installation.

Alterations to existing services

Connection changes associated with a changed installation or site layout.

Overhead and underground interfaces

Relevant connection works involving private poles, pillars or consumer mains.

Bring the installation and supply scopes together.

Agree the responsibilities for the service, consumer mains, switchboard, civil works and any other interface. Network approvals, inspections or other parties may need to be included in the programme.

ILLUSTRATIVE ARRANGEMENT

Who handles what?

An illustrative connection arrangement. The quotation confirms the boundaries for your actual site.

Level 2 connection works

Masters

The agreed connection scope within our authorisations.

Your business

Provide installation requirements and confirm the interface with their work.

Other parties

Network operator or other authorised parties where required.

Consumer mains and site installation

Masters

Only the cable routes, terminations and works expressly included.

Your business

Any consumer mains or installation work allocated to their scope.

Other parties

Design, civil or other specialists as required.

Metering and connection readiness

Masters

Identify and coordinate the metering tasks included in our quote.

Your business

Confirm the installation and customer information needed.

Other parties

Retailer, metering provider and network processes where applicable.

Excavation and reinstatement

Masters

Only where specifically included.

Your business

Confirm who arranges access, excavation and reinstatement.

Other parties

Civil contractor or builder where engaged.

An application, requested connection date or preliminary assessment is not confirmation that a connection can proceed.

A FEW USEFUL ANSWERS

Before we get started.

Can you assess whether an overhead or underground arrangement is suitable?

We can discuss the options and assess the relevant Level 2 scope. The final arrangement depends on site conditions and applicable network and installation requirements.

Does a quotation include every part of the installation?

The quotation should define the included works and responsibilities. Tell us what is already covered by your other contractors so the interfaces can be made clear.

Bring us into your next job.

Send the site details and a brief scope. Let’s work through the Level 2 requirements.